Who looks after the copier once it is in? We do. It arrives, goes on the network, your team learns it, and the same people keep it running for as long as it stays.
The whole call in six short scenes: it opens with your phone call and ends with the visit recorded against the machine.
Copier stopped? Ring us, or lodge a job through the website.
Booked to your building, with the dock, lift, stairs and parking sorted beforehand. The crew takes the cartons away.
Connected to the network, printing from each computer, scanning to email and shared folders.
A short walk through of the everyday jobs, for the people who will use it.
Toner, parts and repairs for a set cost per page, for the life of the agreement.
Nothing is left to assumption. Each inclusion is written into the agreement, and we read it through with you before you sign.
We sold it, so we service it: one number for everything after installation.
If a machine on our service agreement fails, we replace it. That holds for new and secondhand machines alike, and for every way of paying: rental, lease, finance or an outright purchase. The cover lasts as long as the agreement does, every year of it.
A new copier normally carries the maker's warranty for 12 months, covering hardware but not consumables. Once that year is up, the service agreement carries the cover. The full terms of the replacement warranty are written into your agreement.
Call (02) 8313 0670, or send the form with the machine and what it is doing. A lot of faults are fixed during that call. If it needs a technician, we book the visit and tell you when.
Toner is included on a service agreement, with a delivery charge on each order. Order when the machine says toner is low, not when it has run out.
Already with us? Report a fault or order toner online using the code on the machine's sticker.
Greater Sydney: the CBD and North Sydney, the north shore, the inner west and south, Parramatta and the west, and the south west. We service everywhere we deliver, because we do not sell a machine we cannot service. The five regions in detail.
Tell us the machine and what is going on. A reply comes by phone or email. No obligation.
Or ring (02) 8313 0670, Monday to Friday, 8am to 5pm.
A question about service?
Give us the model and what you need done. Send it on a business day and you hear back that same day.
Toner, parts and repairs, paid for by the page: one rate for black, another for colour. Every inclusion is listed in the agreement itself.
Yes. Maintenance agreement and service agreement are two names for one arrangement: toner, parts and repairs at a set cost per page, on a machine we supply, for the length of the agreement.
We concentrate on the machines we supply. If you have another one that needs looking after, ask, and we will tell you plainly whether we can.
If it is on our service agreement, it is replaced under the replacement warranty, at any time during the term.
Which machine, which grade, what it costs to run, what to watch for in the agreement: ask. Monday to Friday, 8am to 5pm. Send an enquiry on a business day and you hear back that same day.